Providing Customer Support 1-1

In this session we will cover:

Session 1
* The basics of online customer support
* How to setup Zendesk Support to manage incoming requests from customers including tickets
* Setting up teams who will manage support
* Connecting support channels like Facebook and Email

Session 2
* Setting up templates for common customer queries
* Setting up views for different team members
* How to manage tickets well
* Setting customer service levels

Class Info

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